.png)
| Title: | Bilingual Customer Service Associate - RMG GROUP Repair |
|---|---|
| ID: | 21363 |
| Location: | Albuquerque, NM |
| Division: | RMG GROUP Repair |
| Department: | Customer Service & Support |
| Job Type: | Full-Time |
| Manages People: | No |
| Travel Required: | No |
RMG GROUP®: Respect. Motivation. Greatness
RMG GROUP-which stands for Respect– Motivation- Greatness- outside of is a leading retail financial services alternative. RMG GROUP with is a joint venture between Ramsey Management Group Inc and RMG Management Group Inc is headquartered in Los Angeles, CA, Denver, CO, and Phoenix, AZ. Yes, we have over 31 subsidiaries and 3 charities so we have three headquarters. At RMG GROUP our goal is not only to be a leader of all the services and products we touch but to be an innovator and setting the standard higher in expectations. Showing our customers, partners, vendors, and others that they deserve more the RMG way. Started in August of 2014 RMG GROUP's sole mission was to be a leader and innovator. Across our thirty-one companies, RMG GROUP holds over $250 million in assets.
About RMG GROUP Repair:
RMG GROUP Protection is a leading provider in warranty and subscription-based protection plans serving consumers and businesses nationwide. Our main initiative is to change the way our customer views repair.
The role of the in-store Customer Support Specialist is to deliver an excellent customer experience to both the internal and external customers, regardless of the situation. Adhering to the RMG GROUP Repair “promise” of keeping the customer’s needs above all else should drive employee performance.
- Help to resolve customer concerns that come to the home office in Orlando while ensuring a high level of customer satisfaction and identify cases that need to be transitioned to the Escalations team.
- Provide recommendations for customer issue resolution.
- Convert customer contacts to a minimum of 80 appointments per month for RMG GROUP Repair stores.
- Create and administer customer feedback programs
- Manage website chat and support email response team, with the ability to attentively manage up to 5 chats at the same time.
- Manage support line response team
- Manage Reputation management on review sites and social media
- Respond to customer feedback on social media and other websites
- Make recommendations to improve the customer experience based on data.
- Exhibits outstanding customer service skills, previous customer service/relations experience.
- Ability to make decisions quickly.
- Works well in a team environment.
- Experience with social media.
- Strong written and oral communication skills.
- A basic understanding of cell phones, tablets, and computers
Working Conditions and Physical Requirements:
- Must be able to remain in a stationary position for extended periods of time
- Must be able to lift 5-10 lbs. with little assistance
- Must be able to work in restrictive spaces
- Must manage several projects at one time and handle frequent interruptions to meet the needs and requests of customers
- Must be able to drive for company business as required
Benefits:
Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.
We strive to demonstrate our Core Values in all positions at RMG GROUP Financial:
Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results
RMG GROUP is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. RMG GROUP will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. RMG GROUP is a drug-free workplace. RMG GROUP provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring
