RMG GROUP^®: Respect. Motivation. Greatness

RMG GROUP-which stands for Respect– Motivation- Greatness- outside of is a leading retail financial services alternative. RMG GROUP with is a joint venture between Ramsey Management Group Inc and RMG Management Group Inc is headquartered in Los Angeles, CA, Denver, CO, and Phoenix, AZ. Yes, we have over 31 subsidiaries and 3 charities so we have three headquarters. At RMG GROUP our goal is not only to be a leader of all the services and products we touch but to be an innovator and setting the standard higher in expectations. Showing our customers, partners, vendors, and others that they deserve more the RMG way. Started in August of 2014 RMG GROUP's sole mission was to be a leader and innovator. Across our thirty-one companies, RMG GROUP holds over $250 million in assets.

PURPOSE AND DESCRIPTION 

The Employee Engagement Coordinator is responsible for increasing and maintaining employee engagement within their sites (virtual or brick-and-mortar). The Employee Engagement Coordinator is a servant leader to the site leadership team who ensures site objectives are being met while providing a meaningful place to work. 

ESSENTIAL FUNCTIONS 

• Lead site engagement as a program: making plans that align to the Engagement strategy and team priorities, getting feedback/ideas/approval from leadership, executing the plans and communications, and closing the loop on the impact and results. 

• Remote: Brainstorm, plan, and execute all programs, comms, and events in a remote environment, not on-site. 

• Manage a large budget for incentives and reward, making purchases, and submitting expense reports with efficiency and integrity. 

• Plan, coordinate and execute all site reward and recognition programs (Superheroes, Hero of the Month, Coach of the Quarter, etc.) 

• Plan, coordinate and execute all company-sponsored special events (Customer Service Week, Employee Appreciation Day, D&I Initiatives, Compassion Forward Campaigns, etc.) 

• Lead their site/team “Culture Committee” to get feedback/ideas and provide input regarding employee engagement 

• Create and execute site-wide sales and service incentives, keeping the excitement around site priorities to drive business results 

• Create clean, engaging communications to drive participation via PowerPoint, email, SharePoint, etc.  

• Create/lead site-wide activities that promote our core values, community, and performance  

• Manage multiple/overlapping projects at any given time 

• Interact frequently with members of the site/public, provide information and represent RMG GROUP Protection as appropriate 

• Assist Director and Operations Team with coordinating multi-site and remote engagement activities, including on-site meeting coordination, travel plans, reservations, etc. 

Organize and ship communications, prizes, and swag frequently to a large number of people 

OTHER FUNCTIONS 

Other duties as assigned. 

MINIMUM REQUIREMENTS:
 

The following are required to enable job holders to perform the essential functions of the job. 

Skills/knowledge:   

• Proven skills in managing multiple special events, projects, and meeting expected deadlines: you love working at a fast pace and can juggle the daily, weekly, monthly, and ad hoc with ease.

• Comfort and strong ability to multi-task and work autonomously: you can keep track of your work, work diligently, give updates, and execute successfully without direct supervision.  

• Excellent oral/written/design communication skills: your emails are polished, your meetings are run well, and your slides are on brand. 

• Strong analytical skills: you can think critically about the why and the how. 

• Strong interpersonal and listening skills: you can work well as a team, take feedback like a champ, and influence your team as needed. 

• Organized with high attention to detail: you know who is doing what by when having it all put together  

• Highly skilled in MS Office suite: you have above average skills with Outlook, PowerPoint, and/or other design software.   

• Highly creative: you can take a theme and come up with creative ways for it to come to life. 

• Proven ability to manage external vendors and a budget. 

Bilingual preferred (English/Spanish or English/French).  

Experience/education:   

• High school diploma or equivalent. 

• Operations / Call Center Experience preferred 

• Experience working in a remote work environment preferred 

• Experience working autonomously is essential 

2+ years’ experience creating great experiences: were you an event planner? Talent Coordinator? Office manager? Show us what you’ve done and how you’ve done it.  

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee may spend 4-8 per day sitting and working at a computer. 

• The ability to adjust focus, use hands to grasp, finger, handle, reach or feel, and sit for prolonged periods are needed for this position.

• Ability to receive detailed information through oral/written communication utilizing a headset.   

• The employee is regularly required to talk to the majority of the time.

• In a Brick and Mortar site, the employee may be required to go off-site for pick up/delivery of items utilizing their own vehicle.  During peak activities, the individual may be required to stand for long periods of time. 

In a remote environment, the employee may be required to pick up / deliver large amounts of mail and packages. 

Work environment:   

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Brick/Mortar locations - Regularly require working indoors in environmentally controlled conditions. Regularly requires working with others in close proximity and sharing workspaces. It requires the understanding that the noise level in the Call Center is that of an office environment and will rise significantly during peak hours. 

Work at Home locations - Required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards. 

Additional requirements:

Schedules - Flexible to work all shifts as required (evenings, weekends, and holidays). 

This role is required to work 40 hours per week – primarily 9-5 Central time but will need to be occasionally flexible due to the nature of teams sitting in different time zones. 

 

Benefits:

Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.

We strive to demonstrate our Core Values in all positions at RMG GROUP Financial:

Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results

RMG GROUP is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. RMG GROUP will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. RMG GROUP is a drug-free workplace. RMG GROUP provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team careers@rmggroup.com to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.

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