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| Title: | Customer Service Tech Expert |
|---|---|
| ID: | 21367 |
| Location: | Joplin, MO |
| Division: | RMG GROUP Repair |
| Department: | Customer Service & Support |
| Job Type: | Part-Time |
| Manages People: | No |
| Travel Required: | Yes |
RMG GROUP®: Respect. Motivation. Greatness
RMG GROUP-which stands for Respect– Motivation- Greatness- outside of is a leading retail financial services alternative. RMG GROUP with is a joint venture between Ramsey Management Group Inc and RMG Management Group Inc is headquartered in Los Angeles, CA, Denver, CO, and Phoenix, AZ. Yes, we have over 31 subsidiaries and 3 charities so we have three headquarters. At RMG GROUP our goal is not only to be a leader of all the services and products we touch but to be an innovator and setting the standard higher in expectations. Showing our customers, partners, vendors, and others that they deserve more the RMG way. Started in August of 2014 RMG GROUP's sole mission was to be a leader and innovator. Across our thirty-one companies, RMG GROUP holds over $250 million in assets.
About RMG GROUP Repair:
RMG GROUP Protection is a leading provider and solutions tech company for consumer goods and products. Offering repair services, in-store, online, mobile, and virtually serving consumers and businesses nationwide. Our main initiative is to change the way our customer views repair.
Hours: 3:55pm – 8:15pm
Our team of Experts keeps our customers connected by bringing replacement devices and in-person tech support directly to them wherever they are – home, office, or even a local coffee shop. Our Experts help customers set up their devices with things like email, apps, and basic troubleshooting while delivering our award-winning, personalized customer resolution experience. Our Experts upsell our customers on additional RMG GROUP Protection products such as our Smart Home Protection to allow our customers to stay connected with our products and services.
What you’ll be doing:
When a customer’s device is lost, broken, or stolen, we provide a replacement device within 24 hours, plus premier tech support to get them up and running again.
- Provide in-person device setup and tech support for customers’ smartphones, tablets, and/or other consumer electronics.
- Resolve operational issues on customers’ devices, other equipment, and connectivity while offering education and device optimization suggestions.
- Meet with customers face-to-face at the customers’ home location
- Learn details of Smart Home Support and gain an understanding of each customer’s technology in order to suggest protection/tech support solutions based on their needs.
- Effective sales professional with performance base compensation available for Smart Home Support sales made ($50/per sale)
- Meet or exceed key performance indicator metrics for performance measurements and sales goals
- Travel daily to and from the Forward Stocking Location and several customers’ locations throughout a designated region.
Drive your own vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather.
If you’re a good fit for the job, you’ll be able to:
- Offer customers a value-added experience with premier customer service through relationship and rapport building
- Quickly identify and resolve technical issues ]
- Demonstrate empathy and assurance for the customer throughout the in-person session
- Utilize tools and resources to solve technical problems in a fast-paced environment.
- Ability to proactively adapt communication to the customers’ technical skill level.
- Prior experience in retail sales or customer service is preferred
- High school diploma required.
- Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.
- Able to drive your own vehicle to and from the Forward Stocking Location and In-Home appointments up to 120 miles.
- Able to sit or stand for long periods of time (up to 2 hours).
- Able to interact with a customer’s technology throughout their home.
- Able to interact face-to-face with customers in their homes for extended periods of time.
- Able to lift a minimum of 30 pounds.
- Comfortable with exposure to dogs, cats, and other pets that may be present in the customers’ homes.
Benefits:
Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.
We strive to demonstrate our Core Values in all positions at RMG GROUP Financial:
Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results
RMG GROUP is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. RMG GROUP will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. RMG GROUP is a drug-free workplace. RMG GROUP provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team careers@rmggroup.com to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.
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